Privacy Policy
Service Scale Marketing (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and process the following personal data:
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Name
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Business name
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Email address
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Telephone number
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Website URL
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Any information you provide through contact forms, emails, or consultations
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Technical data such as IP address, browser type, and usage data (via cookies)
We only collect data that is necessary for legitimate business purposes.
How We Use Your Information
We use your personal data to:
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Respond to enquiries and provide requested information
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Deliver marketing services
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Communicate regarding proposals, contracts, or services
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Improve our website and services
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Comply with legal or regulatory obligations
We will never sell your personal data to third parties.
Lawful Basis for Processing
We process your data under the following lawful bases:
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Consent - where you have given clear permission
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Contractual necessity - where processing is required to fulfil a service
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Legitimate interests - for business operations that do not override your rights
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Legal obligation - where required by law
How We Store and Protect Your Data
We take appropriate technical and organisational measures to safeguard your data, including:
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Secure systems and access controls
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Password-protected platforms
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Limited access to authorised personnel only
We retain personal data only for as long as necessary to fulfil its purpose or meet legal requirements.
Sharing Your Data
We may share your data with trusted third-party service providers where required to deliver services (such as hosting providers, CRM platforms, or analytics tools).
All third parties are required to handle your data securely and in accordance with UK GDPR.
Cookies
Our website may use cookies to enhance user experience and analyse website traffic.
You can control or disable cookies through your browser settings. For more information, please refer to our Cookie Policy.
Your Data Protection Rights
Under UK GDPR, you have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data
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Restrict or object to processing
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Request data portability
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Withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
Data Retention
We retain personal data only for as long as necessary to:
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Provide services
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Meet legal or contractual obligations
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Resolve disputes
When data is no longer required, it is securely deleted.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.
Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact:
fincunningham@servicescale.co.uk
Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Last updated: 06/02/26